Privacy Policy

Floor One LLC dba flooroneaz.com, a provider of flooring wholesale and installation services, is committed to the responsible management, use, and protection of our clients’ personal information. This Privacy Policy explains our practices concerning the collection, use, and disclosure of your information through our interactions via SMS, email, phone calls, and online services.

Information Collection

We collect personal information in several ways:

• Direct Interactions: When you provide information in person or through direct communications via phone or email.
• Through our Website: When you submit information via forms or interact with our services online.

Types of Information Collected:

We collect personal and business information necessary to provide and manage our flooring services. This includes, but is not limited to:

• Name and contact details (e.g., email address, phone number)
• Business information (e.g., company name, project details, financial data)
• Location details (e.g., street address, city, ZIP/postal code)
• Any other information as required for your services with us or to respond to your inquiries.

Purpose of Collection:

The collected information is used to:

• Schedule and manage consultations and appointments.
• Facilitate communication regarding our services.
• Improve our services and website interactions based on user feedback.
• Comply with legal and regulatory requirements.

Use of Information

Your personal information is used to:

• Deliver and enhance the flooring wholesale and installation services we offer.
• Communicate with you about your services and services you have requested.
• Manage our internal operations and administrative functions.
• Comply with legal, regulatory, and contractual requirements.

We may also use your information to contact you by SMS, email, or phone with automated communications about any of the following:

• Two-factor authentication: Any authentication, verification, or one-time passcodes.
• Account notification: Standard notifications for account holders.
• Customer care: All customer interaction, including account management and customer support.
• Delivery notification: Information about the status of the delivery of a product or service.
• Fraud alert messaging: Messaging about potential fraudulent activity on the account.
• Marketing: Any communication with marketing and/or promotional content.
• Polling and voting: Requests for surveys and voting for non-political arenas.
• Service announcements: Any informational message that’s meant to raise awareness about an important issue.
• Security alert: A notification that the security of a system, either software or hardware, was compromised in some way. That may mean you need to take action.

Any of your information collected on our website will never be sold to a third party.

Sharing and Disclosure

Floor One LLC does not sell or rent your personal information.

We may share your information:

• With other service providers as part of coordinated service efforts.
• To comply with legal obligations, respond to governmental inquiries, or as necessary for legal proceedings.

Communications Preferences

You may receive communications from us via SMS, email, or phone call. You can customize your communication preferences and opt-out of communications by:

• Sending “STOP” in response to an SMS.
• Clicking “unsubscribe” in an email.
• Informing us during a phone call.

Data Security

We are committed to protecting your information and have implemented stringent measures tailored to safeguard your personal information, in accordance with relevant laws.

Data Breach Notification

In the event of a data breach involving your personal information, we will notify you without unreasonable delay and in no case later than 60 days from the discovery of the breach. We will also communicate the nature of the breach, the categories of information involved, and the recommended measures you should take to protect yourself from potential harm. Notification will be provided via email or direct communication, as appropriate.

Customer Rights

You have the right to access and control your personal information.

This includes the right to:

• Request access to and copies of your records.
• Request corrections to your records if they are inaccurate or incomplete.
• Request restrictions on certain uses and disclosures of your personal information.
• Receive an accounting of disclosures of your personal information made by us for purposes other than service provision, payment, or business operations.

Changes to this Policy

We may update this Privacy Policy to reflect changes to our practices. If we make any significant changes, we will notify you through your registered email or via a prominent notice on our website.

Contact Information

For any questions about this Privacy Policy or our privacy practices, or to exercise your rights over your personal information, please contact us at:

Floor One LLC
3164 South Country Club Drive
Mesa, AZ 85210
Tel: (480) 679-1111
Email: [email protected]